Billing Support Specialist with German and English

Manpower Group is a world leader in the staffing industry, providing workforce management services and solutions to customers through 4,400 offices in 80 countries. Manpower also provides a range of staffing solutions, engagement and consulting services worldwide.

Manpower Bulgaria is looking for one of its international partners, for an ambitious candidate to join their Customer Support department!

                              Billing Support Specialist with German and English

Your typical day will include:

Be available when our clients require assistance; always reflect and uphold the company’s values;
Fluently answer inbound calls from customers while adhering to agreed-upon service levels and offering the greatest degree of service possible while adhering to agreed-upon policy and procedure;
Respond to written messages received through online channels such as email, live chat, and social media in accordance with agreed-upon service levels, policy, and procedure, and with the greatest level of German and English grammar possible.

Your profile:

Background in Finance, Billing or similar
Fluency in German and English (C1) and excellent verbal and written communication abilities;
Customer-centric — thrives on assisting and solving problems for customers;
Self-assured and disciplined
Computer savvy, with the ability to multitask using a number of tools meant to assist you with clients over the phone or through non-voice means;

The company offers:

Bonus based on performance;
Food vouchers;
Multisport discount;
Additional health insurance;