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Ecommerce Customer Service Representative with German/ French/ Italian and English

Manpower Inc. is a world leader in the staffing industry, providing workforce management services and solutions to customers through 4,400 offices in 80 countries. Manpower also provides a range of staffing solutions, engagement and consulting services World Wide.

Manpower Bulgaria is looking for one of its  partners –for an ambitious candidate to join their Team! 

         Ecommerce Customer Service Representative with German/ French/ Italian and English

Main responsibilities:

Resolve customer queries effectively, efficiently and quickly;
Amplify the voice of the customer by escalating customer feedback and ideas for improvement;
Impress customers with amazing brand knowledge and champion the brand at all times;
Works expertly with systems (internal and external) to investigate and resolve customers queries accurately and quickly;
Achieve key metrics, targets and goals to ensure the highest level of service is delivered to customers;
Deliver high quality standards, personalise communications to customers to fit the customer’s individual style, brand values and the required brand tone of voice;
Communicate with customers via email, phone, live chat and social media.

Your Profile:

Fluent level of German/ French/ Italian  language – both written and verbal;
Very good knowledge of English language – both written and verbal;
Previous working experience within a customer service environment;
Experience in a multinational environment;
Excellent knowledge and use of  MS Office applications.

The Company Offers

Excellent salary;
Regular working hours:
Monday – Friday in two shifts 10:00-19:00 and 11:00-20:00;
Social benefits;
To participate in company initiatives;
 Opportunities for a long-term professional career.

If you recognize yourself, apply for this position by sending your detailed CV!

Manpower Group is an Equal Opportunity Employer and considers applicants for all positions without regard to gender, marital status, national origin, age, creed, religion, race, color, ancestry, sexual orientation, physical or mental disability. All applicants will be informed and shortlisted candidates will be invited for an interview.

Manpower Bulgaria has License № 2033 / 20.04.2016 for providing human resources services.

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