Manpower provides a range of staffing solutions, engagement and consulting services World Wide.

Event Customer Support Specialist

Job Description: As an Event Customer Support Specialist, you will play a pivotal role in ensuring the seamless execution of international events, managing registration desks, and providing onsite customer service. Your responsibilities will include accurately processing registrations, coordinating with internal teams to set up events on CRM and CVENT platforms, and supporting delegates throughout the booking process.

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Company Benefits:

Food vouchers;
Premium health insurance;
Life insurance;
Employee Assistance Program;
Hybrid mode – 3 days at the office, 2 at home;
Work-life balance – 25 days paid vacation;
Flexible working and home office available;
Additional training and unlimited access to online educational training courses via LinkedIn Learning;
Work environment – excellent work conditions with a friendly environment at an international company.

Key Responsibilities:

Traveling to international events to oversee registration desks and onsite customer service.
Processing registrations accurately and efficiently using in-house systems.
Collaborating with the wider team to set up events on CRM and CVENT platforms.
Managing end-to-end customer service per event, including debt management and payment tracking.

Qualifications:

Proficiency in English
Previous experience in customer service or customer-facing administrative roles.
Ability to work independently and under pressure, meeting strict deadlines with minimal supervision.
Strong numerical skills, including invoicing, budget management, and credit control.
Proficiency in processing large amounts of data accurately and efficiently.

If you recognize yourself, apply for this position by sending your detailed CV!

Manpower Bulgaria has License № 2033 / 20.04.2016 for providing human resources services.

Non-voice Support / Moderation with Dutch or Czech
We are seeking a professional with fluency in Dutch or Czech for one of our partners. A dynamic and innovative BPO company dedicated to providing exceptional services globally. 

Key Responsibilities:

Moderate user-generated content in accordance with company guidelines and policies.
Provide timely and accurate responses to user inquiries and issues via written communication (email or chat).
Maintain a high standard of quality and professionalism in all interactions with users.
Collaborate with internal teams to escalate and resolve complex user issues.
Assist in the development and improvement of moderation processes and guidelines.
Contribute to a positive team environment by sharing insights and best practices.

Requirements:

Fluency in Dutch or Czech (both written and verbal) is essential.
Excellent written communication skills with a keen eye for detail.
Strong problem-solving abilities and the capacity to handle sensitive or challenging situations diplomatically.
Ability to multitask and prioritize tasks in a fast-paced environment.
Previous experience in customer support, moderation, or a related field is advantageous.
Familiarity with online platforms and social media is a plus.
Flexibility to work in shifts, including weekends or evenings if necessary.

Benefits:

Competitive salary;
Additional health insurance;
Multisport;
Food vouchers;
Reimbursement allowance;
Career development opportunities;
Extensive training programs;
Access to top-notch technologies and best practices;
Excellent working environment;
Company events.

If you recognize yourself, apply for this position by sending your detailed CV!

Manpower Bulgaria has License № 2033 / 20.04.2016 for providing human resources service;

VIP Account Manager with German/Italian + English

Manpower Group is a world leader in the staffing industry, providing workforce management services and solutions to customers through 4,400 offices in 80 countries. Manpower also provides a range of staffing solutions, engagement and consulting services worldwide.

Manpower Bulgaria is looking for one of its international partners – an international outsourcing company, for an ambitious candidate to join their team.

                                VIP Account Manager with German/Italian + English

Responsibilities:

Monitor and analyze the VIP database daily, taking appropriate actions to maximize their value throughout their lifecycle;
Proactively engage with VIP players through calls, emails, SMS, and chat to reactivate them;
Identify and upsell potential VIP players by closely tracking their behavior and providing targeted offers;
Develop and execute marketing and player management strategies tailored to VIPs;
Address VIP inquiries promptly and ensure satisfactory resolutions;
Collaborate closely with the CRM team to segment promotional and bonus offers effectively;
Regularly contact significant winners and losers to maintain engagement;
Share knowledge and insights with other VIP Account Managers;
Become an expert in sports/casino games, enabling fluent communication with players in these domains.

Requirements:

Proficiency in spoken and written English and German (mandatory);
Business and sales-oriented mindset;
Strong analytical skills, including proficiency in Microsoft Excel;
Ability to deliver results and exceptional service within tight deadlines;
Flexibility to work shifts, including evenings, weekends, and public holidays;
Self-starter with a positive, can-do attitude and effective problem-solving abilities.

What to Expect from Us:

Competitive salary package;
Monthly and annual performance-based bonuses;
Food vouchers;
Opportunities for career development and advancement;
20 days of annual leave;
Health insurance from the first month;
Free snacks and beverages in the office, with Happy Hour on Fridays;
Discounts on Multisport cards;
Supportive work environment with positive teammates;
Team-building activities;
Convenient office location.

We are looking forward to receiving your application! JOIN NOW!!!

Manpower Group is an Equal Opportunity Employer and considers applicants for all positions without regard to gender, marital status, national origin, age, creed, religion, race, color, ancestry, sexual orientation, physical or mental disability. All applicants will be informed and shortlisted candidates will be invited for an interview.

Manpower Bulgaria has License № 2033 / 20.04.2016 for providing human resources service