Customer Support agent with German
Manpower Group is a world leader in the staffing industry, providing workforce management services and solutions to customers through 4,400 offices in 80 countries. Manpower also provides a range of staffing solutions, engagement and consulting services worldwide.
Manpower Bulgaria is looking for one of its international partners, for an ambitious candidate to join their Customer Support department!
Customer Support Representative with German – Full and Part-time
Your typical day will include:
- Be available when our clients require assistance; always reflect and uphold the company’s values;
- Fluently answer inbound calls from customers/clients while adhering to agreed-upon service levels and offering the greatest degree of service possible while adhering to agreed-upon policy and procedure;
- Respond to written messages received through online channels such as email, live chat, and social media in accordance with agreed-upon service levels, policy, and procedure, and with the greatest level of German grammar possible.
Your profile:
- Fluency in German (B2/C1) and excellent verbal and written communication abilities;
- Customer-centric — thrives on assisting and solving problems for customers;
- Self-assured, self-motivated, and disciplined, with a desire to work independently;
- Computer savvy, with the ability to multitask using a number of tools meant to assist you with clients over the phone or through non-voice means;
- Excellent team player with a can-do attitude and an optimistic outlook;
- Tasks and workloads are handled in a flexible manner;
The company offers:
- 21 days paid holiday;
- Unlimited bonus based on performance and sales elements;
- Food vouchers;
- Multisport discount;
- Additional health insurance;
- Flexible working hours – 4, 6 and 8 hours available each month;
- Home office option for the top agents after the 6th month;
- Voucher for internet and techs when working from home.
The training is 1 month long and requires you to be at the office 09:00 to 17:00, Mon-Fri.
If you feel the challenge, apply for this position by sending your detailed CV!
Manpower Group is an Equal Opportunity Employer and considers applicants for all positions without regard to gender, marital status, national origin, age, creed, religion, race, colour, ancestry, sexual orientation, or physical or mental disability. All applicants will be informed and shortlisted candidates will be invited for an interview.
Manpower Bulgaria has License № 2033 / 20.04.2016 for providing human resources services.