Technical Support Engineer – Level 2
Your Role:
• Provide technical support service for B2B and internal customers via all communication channels: phone, e-mail, IM, ticketing system
• Investigate technical problems and their root cause
• Monitor infrastructure and services
• Provide respond to any alert or requests according to the SLA
• Communicate with R&D team and 3rd parties
• Provide regular reports
Qualifications & Competences:
• Experience in basic Linux command line interface and utilities
• Understanding of TCP/IP network stack and main protocols
• Good knowledge of SQL
• Basic scripting skills (bash, awk, sed)
• Familiar with Cloud services (AWS preferably)
• Experience in work with web applications, monitoring systems, LAMP stack, DNS, mail servers, CDN
• Understanding of SDLC, CI/CD
• Intermediate English (speaking/writing)
• Ability to prioritize and switch between tasks
• Be able to work in shifts
• Self-learning, responsible, communicative, accurate
Considered as a plus:
• Linux administration
• AWS administration
• Monitoring systems configuration (Grafana, Prometheus, Nagios)
• Experience with relational databases (PostgreSQL, MySQL, MS SQL)
• Experience with Atlassian stack (Jira, Confluence, BitBucket, Bamboo)
Perks We Offer:
• Competitive remuneration package
• Annual bonuses
• Hybrid way of work – home and/or office
• Additional health insurance for you and your little ones including dental care
• Multisport cards
• 20 days paid leave
• 1 extra day annual paid leave for your birthday
• 250 BGN additional social package for food and transportation
• Free beverages, healthy snacks and fresh fruits when/if working in the office
• Amazing office premises with lounge areas, game area and a well-equipped kitchen
• Last but not least – an amazing multinational team to learn from and grow with!