Your Role:


• Provide technical support service for B2B and internal customers via all communication channels: phone, e-mail, IM, ticketing system

• Investigate technical problems and their root cause

• Monitor infrastructure and services

• Provide respond to any alert or requests according to the SLA

• Communicate with R&D team and 3rd parties

• Provide regular reports


Qualifications & Competences:


• Experience in basic Linux command line interface and utilities

• Understanding of TCP/IP network stack and main protocols

• Good knowledge of SQL

• Basic scripting skills (bash, awk, sed)

• Familiar with Cloud services (AWS preferably)

• Experience in work with web applications, monitoring systems, LAMP stack, DNS, mail servers, CDN

• Understanding of SDLC, CI/CD

• Intermediate English (speaking/writing)

• Ability to prioritize and switch between tasks

• Be able to work in shifts

• Self-learning, responsible, communicative, accurate


Considered as a plus:


• Linux administration

• AWS administration

• Monitoring systems configuration (Grafana, Prometheus, Nagios)

• Experience with relational databases (PostgreSQL, MySQL, MS SQL)

• Experience with Atlassian stack (Jira, Confluence, BitBucket, Bamboo)


Perks We Offer:


• Competitive remuneration package

• Annual bonuses

• Hybrid way of work – home and/or office

• Additional health insurance for you and your little ones including dental care

• Multisport cards

• 20 days paid leave

• 1 extra day annual paid leave for your birthday

• 250 BGN additional social package for food and transportation

• Free beverages, healthy snacks and fresh fruits when/if working in the office

• Amazing office premises with lounge areas, game area and a well-equipped kitchen

• Last but not least – an amazing multinational team to learn from and grow with!

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