Customer Helpdesk Specialist with German- Back office
Manpower Inc. is a world leader in the staffing industry, providing workforce management services and solutions to customers through 4,400 offices in 80 countries. Manpower also provides a range of staffing solutions, engagement and consulting services World Wide.
Your tasks:
- You will act as a crucial interface between external customer service teams and internal departments, including Customer Service Management, Quality Management, Traffic Control, Finance, Legal, and more.
- Taking decisive action, you will provide guidance on claims settlement where documented processes are not applicable, always with Customer Satisfaction as the ultimate goal.
- You will contribute continuously to process changes and optimizations aimed at enhancing customer service for both our customers and regional organizations.
Your Qualifications:
- Fluent in both English and German (C1 Level), you possess excellent written and verbal communication skills in both languages.
- You bring firsthand experience in customer care, placing the customer at the forefront of your priorities.
- Motivated, persistent, proactive, and driven by team goals, you thrive in a collaborative environment.
- Your innovative mindset and proactive approach drive you to think outside the box, constantly seeking opportunities to improve and optimize processes.
The company offers:
- Impactful Contributions: Your ideas matter, and we empower you to turn them into reality through innovation and smart technology.
- Flexibility: Enjoy trust-based working hours and the option to organize your schedule. We encourage regular attendance at local offices for a collaborative, office-first environment.
- Passionate Travel: Explore the world and bring your friends and family along at half price.
- Diverse Team: Join a multicultural with members from over 80 nations. Challenge and support each other in a dynamic and inclusive environment.
- Green Initiatives: Beyond our green-colored branding, we are committed to building for the long term. We actively test new green technologies and have been compensating for CO2 emissions from all business travel since 2018.
- Employee Well-being: Prioritize your well-being with competitive paid time off, mental health support including 1:1 consultations with a psychologist, and exclusive discounts on sports memberships.
If you recognize yourself, apply for this position by sending your detailed CV!
Manpower Group is an Equal Opportunity Employer and considers applicants for all positions without regard to gender, marital status, national origin, age, creed, religion, race, color, ancestry, sexual orientation, physical or mental disability. All applicants will be informed and shortlisted candidates will be invited for an interview.
Manpower Bulgaria has License № 2033 / 20.04.2016 for providing human resources services.