Customer support specialist with English
Manpower Group is a world leader in the staffing industry, providing workforce management services and solutions to customers through 4,400 offices in 80 countries. Manpower also provides a range of staffing solutions, engagement, and consulting services worldwide.
Manpower Bulgaria is looking for one of its international partners for an ambitious candidate to join their customer support department.
Customer support specialist with English
Responsibilities:
- Handle requests from customers, as well as internal departments & other stakeholders;
- Handle customer's initial verification by considering, requesting and processing verification documents;
- Cooperate with internal counterparts to ensure timely resolution of customers’ requests and problems;
- Provide high-quality service to achieve and uplift customer satisfaction and establish a long-term business relationship;
- Provide support to management and take ownership to drive process and service enhancement;
- Keep the team abreast of the changes in the latest operational guidelines and policies.
Requirements:
- Excellent English level-C1
- Working on shifts (24/7);
- Hands-on experience in using a variety of communication channels such as phone, email, live chat, Facebook etc.; working knowledge of Zendesk, Intercom or Slack is a plus;
- Excellent customer service mindset and attitude to follow through and respond to problems/requests proactively and effectively;
- Attention to detail. You are a self-motivated and independent fast learner, not afraid but excited from often changes;
The company offers:
- Excellent salary;
- Multisport card or Cool Fit card;
- Additional health insurance;
- Trainings;
Manpower Group is an Equal Opportunity Employer and considers applicants for all positions without regard to gender, marital status, national origin, age, creed, religion, race, color, ancestry, sexual orientation, physical or mental disability. All applicants will be informed and shortlisted candidates will be invited for an interview.
Manpower Bulgaria has License № 2033 / 20.04.2016 for providing human resources service