Non-voice Service Desk Support with French/ Portuguese and English – Shared Service Centre
Manpower Bulgaria provides a range of staffing solutions, engagement and consulting services World Wide.
Non-voice Service Desk Support with French/ Portuguese and English – Shared Service Centre
WHAT WE OFFER:
- Excellent salary;
- Multisport card or Cool Fit card;
- Additional health insurance;
- Trainings;
- Working on flexible shifts (24/7).
REQUIREMENTS:
- High Profiency in French or Portuguese- C1;
- Proficiency in English- B2;
- Hands-on experience in using a variety of communication channels such as email, live chat, Facebook etc.;
- Excellent customer service mindset and attitude to follow through and respond to problems/requests proactively and effectively;
- Attention to detail. You are a self-motivated and independent fast learner.
RESPONSIBILITIES:
- Handle requests from customers, as well as internal departments & other stakeholders;
- Handle customer's initial verification by considering, requesting and processing verification documents;
- Cooperate with internal counterparts to ensure timely resolution of customers’ requests and problems;
- Work from the office;
- Provide support to management and take ownership to drive process and service enhancement.
Manpower Group is a world leader in the staffing industry, providing workforce management services and solutions to customers.
Manpower Bulgaria has License № 2033 / 20.04.2016 for providing human resources service