Обслужване на клиенти – Страница 3

Blog Archives

януари 23, 2024

CSR with ENGLISH – NEW SSC CENTRE

Array София

Manpower Group is a world leader in the staffing industry, providing workforce management services and solutions to customers.

We are looking for entire new Shared Service Centre for an ambitious candidate to join their customer support team.

CSR with ENGLISH – NEW SSC CENTRE

WHAT WE OFFER:

Excellent salary;
Multisport card or Cool Fit card;
Additional health insurance;
Trainings;
Working on flexible shifts (24/7).

REQUIREMENTS:

High proficiency in English- C1;
Hands-on experience in using a variety of communication channels such as phone, email, live chat, Facebook etc.;
Excellent customer service mindset and attitude to follow through and respond to problems/requests proactively and effectively;
Attention to detail. You are a self-motivated and independent fast learner.

RESPONSIBILITIES:

Handle requests from customers, as well as internal departments & other stakeholders;
Handle customer's initial verification by considering, requesting and processing verification documents;
Cooperate with internal counterparts to ensure timely resolution of customers’ requests and problems;
Provide support to management and take ownership to drive process and service enhancement.

Manpower Group is an Equal Opportunity Employer and considers applicants for all positions without regard to gender, marital status, national origin, age, creed, religion, race, color, ancestry, sexual orientation, physical or mental disability. All applicants will be informed and shortlisted candidates will be invited for an interview.
Manpower Bulgaria has License № 2033 / 20.04.2016 for providing human resources service

януари 15, 2024

Customer support specialist with English

Array София

Manpower Group is a world leader in the staffing industry, providing workforce management services and solutions to customers through 4,400 offices in 80 countries. Manpower also provides a range of staffing solutions, engagement, and consulting services worldwide.

Manpower Bulgaria is looking for one of its international partners for an ambitious candidate to join their customer support department.

Customer support specialist with English

Responsibilities:

Handle requests from customers, as well as internal departments & other stakeholders;
Handle customer's initial verification by considering, requesting and processing verification documents;
Cooperate with internal counterparts to ensure timely resolution of customers’ requests and problems;
Provide high-quality service to achieve and uplift customer satisfaction and establish a long-term business relationship;
Provide support to management and take ownership to drive process and service enhancement;
Keep the team abreast of the changes in the latest operational guidelines and policies.

Requirements:

Excellent English level-C1
Working on shifts (24/7);
Hands-on experience in using a variety of communication channels such as phone, email, live chat, Facebook etc.; working knowledge of Zendesk, Intercom or Slack is a plus;
Excellent customer service mindset and attitude to follow through and respond to problems/requests proactively and effectively;
Attention to detail. You are a self-motivated and independent fast learner, not afraid but excited from often changes;

The company offers:

Excellent salary;
Multisport card or Cool Fit card;
Additional health insurance;
Trainings;

Manpower Group is an Equal Opportunity Employer and considers applicants for all positions without regard to gender, marital status, national origin, age, creed, religion, race, color, ancestry, sexual orientation, physical or mental disability. All applicants will be informed and shortlisted candidates will be invited for an interview.

Manpower Bulgaria has License № 2033 / 20.04.2016 for providing human resources service

януари 11, 2024

Logistics Support Coordinator with Romanian and English

Array София

Logistics Support Coordinator with Romanian and English

Manpower Bulgaria is looking for one of its international partners – an international outsourcing company, for an ambitious candidate to join their customer support department.

Logistics Support Coordinator

Your profile:

Excellent level of written and spoken Romanian, English and Bulgarian;
Good soft skills and ability to cope with deadlines and customer pressure;
Customer orientation and problem-solving skills;
Able to work quickly and accurately;
Analytical and organizational skills.

Responsibilities:

Communication with European Assistance Centers;
Communication with Romanian and Bulgarian customers;
Answer incoming calls and assist customers in their specific inquiries;
Handling invoices and reinvoicing them;

The company offers:

Attractive remuneration package;
Food and transport vouchers;
Hybrid type of work;
Work in an international company atmosphere with an active and highly motivated team.

Manpower Bulgaria has License № 2033 / 20.04.2016 for providing human resources service

януари 8, 2024

Logistics Support Coordinator

Array София

Manpower Bulgaria is looking for one of its international partners – an international outsourcing company, for an ambitious candidate to join their customer support department.

Logistics Support Coordinator

Your profile:

-Excellent level of written and spoken Romanian, English and Bulgarian;
– Good soft skills and ability to cope with deadlines and customer pressure;
– Customer orientation and problem-solving skills;
– Able to work quickly and accurately;
– Analytical and organizational skills.

Responsibilities:

– Communication with European Assistance Centers;
– Communication with Romanian and Bulgarian customers;
– Answer incoming calls and assist customers in their specific inquiries;
– Handling invoices and reinvoicing them;

The company offers:

– Attractive remuneration package;
-Food and transport vouchers;
-Hybrid type of work;
– Work in an international company atmosphere with active and highly motivated team;

Manpower Bulgaria has License № 2033 / 20.04.2016 for providing human resources service

януари 2, 2024

Customer inquiries processing specialist with German

Array Sofia

Manpower Inc. is a world leader in the staffing industry, providing workforce management services and solutions to customers through 4,400 offices in 80 countries. Manpower also provides a range of staffing solutions, engagement, and consulting services worldwide.

Manpower Bulgaria is looking for a Customer inquiries processing specialist with German for one of our international partners. If you consider yourself a suitable and ambitious candidate join now their team.

Responsibilities:

Communicate with customers using email and phone;
Answer customer queries in a timely and professional manner;
Collaborate closely with other team members and colleagues;
Guide customers in finding the best solution for them.

Your profile:

Has excellent command of spoken and written German;
Very good command of English;
Previous experience in a customer-facing role is a plus;
Can adapt quickly to changes in products, processes, and technology;
Has good computer literacy.

The Company Offers:

Competitive Salary;
Bonus scheme;
Opportunities for a long-term professional career;
Fully remote;
Entitlement to company internal training.

декември 18, 2023

Търговец – обслужване на клиенти

Array София

Денят би изглеждал така:

Oбслужване на клиенти чрез телефон, имейл, чат и платформи;
Пускане на поръчки в сайта и в система (ERP);
Обслужване на сайта – качване на нови продукти, идеи за дизайни;
Работа с куриери.

Твоят профил:

Ако умело използваш дигиталния свят:
Притежаваш търговски нюх;
Предишен опит в развитие на онлайн магазин ще се счита за предимство;
Добри комуникативни и презентаторски умения;
Екипност.

Компанията предлага:

Конкурентно възнаграждение;
Отлична работна атмосфера с възможност за развитие;
Осигурен транспорт;
Бонус „Препоръчай приятел“- 200-400 лв.

декември 14, 2023

Non-voice Support / Moderation with Dutch or Czech

Array Sofia

Non-voice Support / Moderation with Dutch or Czech
We are seeking a professional with fluency in Dutch or Czech for one of our partners. A dynamic and innovative BPO company dedicated to providing exceptional services globally.

Key Responsibilities:

Moderate user-generated content in accordance with company guidelines and policies.
Provide timely and accurate responses to user inquiries and issues via written communication (email or chat).
Maintain a high standard of quality and professionalism in all interactions with users.
Collaborate with internal teams to escalate and resolve complex user issues.
Assist in the development and improvement of moderation processes and guidelines.
Contribute to a positive team environment by sharing insights and best practices.

Requirements:

Fluency in Dutch or Czech (both written and verbal) is essential.
Excellent written communication skills with a keen eye for detail.
Strong problem-solving abilities and the capacity to handle sensitive or challenging situations diplomatically.
Ability to multitask and prioritize tasks in a fast-paced environment.
Previous experience in customer support, moderation, or a related field is advantageous.
Familiarity with online platforms and social media is a plus.
Flexibility to work in shifts, including weekends or evenings if necessary.

Benefits:

Competitive salary;
Additional health insurance;
Multisport;
Food vouchers;
Reimbursement allowance;
Career development opportunities;
Extensive training programs;
Access to top-notch technologies and best practices;
Excellent working environment;
Company events.

If you recognize yourself, apply for this position by sending your detailed CV!

Manpower Bulgaria has License № 2033 / 20.04.2016 for providing human resources service;

декември 12, 2023

Customer Helpdesk Specialist with German- Back office

Array София

Your tasks:

You will act as a crucial interface between external customer service teams and internal departments, including Customer Service Management, Quality Management, Traffic Control, Finance, Legal, and more.
Taking decisive action, you will provide guidance on claims settlement where documented processes are not applicable, always with Customer Satisfaction as the ultimate goal.
You will contribute continuously to process changes and optimizations aimed at enhancing customer service for both our customers and regional organizations.

Your Qualifications:

Fluent in both English and German (C1 Level), you possess excellent written and verbal communication skills in both languages.
You bring firsthand experience in customer care, placing the customer at the forefront of your priorities.
Motivated, persistent, proactive, and driven by team goals, you thrive in a collaborative environment.
Your innovative mindset and proactive approach drive you to think outside the box, constantly seeking opportunities to improve and optimize processes.

The company offers:

Impactful Contributions: Your ideas matter, and we empower you to turn them into reality through innovation and smart technology.
Flexibility: Enjoy trust-based working hours and the option to organize your schedule. We encourage regular attendance at local offices for a collaborative, office-first environment.
Passionate Travel: Explore the world and bring your friends and family along at half price.
Diverse Team: Join a multicultural with members from over 80 nations. Challenge and support each other in a dynamic and inclusive environment.
Green Initiatives: Beyond our green-colored branding, we are committed to building for the long term. We actively test new green technologies and have been compensating for CO2 emissions from all business travel since 2018.
Employee Well-being: Prioritize your well-being with competitive paid time off, mental health support including 1:1 consultations with a psychologist, and exclusive discounts on sports memberships.

If you recognize yourself, apply for this position by sending your detailed CV!

Manpower Bulgaria has License № 2033 / 20.04.2016 for providing human resources services.

декември 4, 2023

СПЕЦИАЛИСТ ПРОДАЖБИ

Array София

СПЕЦИАЛИСТ ПРОДАЖБИ

Менпауър – Твоят партньор за успешна кариера !

За наш партньор лидер в производвствената дейност, търсим идеалният кандидат за позиция:

СПЕЦИАЛИСТ ПРОДАЖБИ

Компанията предлага:

Работа в стабилна и развиваща се международна компания;
Сигурност и дългосрочност в трудовите отношения;
Добро възнаграждение и допълнителни придобивки;
Интересна и динамична работа в успешна производствена компания;
Работно място – София, р-н Искър, в близост до метростанция

Твоите задължения:

Подпомагане дейността на „Търговски отдел“;
Водене на кореспонденция с клиенти по имейл и телефон (на български и на английски език);
Изготвяне на фактури на български и чуждестранни клиенти;
Проследяване на складовата наличност чрез специализиран софтуер;
Приемане и организиране изпълнението на поръчки за производство;
Организиране на административната дейност в Търговски отдел.

Изисквания към теб:

Средно/ Висше образование;
Владеене на английски език – писмено и говоримо – В2 ниво;
Компютърни умения (Microsoft Office);
Отлични комуникативни умения;
Умение и желание за работа в екип.

Не се колебай!
Очакваме те – можеш да станеш част от невероятен екип.

ноември 30, 2023

Customer Support Representative with English – IT sector

Array София

Customer Support Representative with English – IT sector

Responsibilities:

Taking inbound calls from prospective customers – ВtoВ and BtoC;
Providing the highest level of customer service;
Prepares and sends offers;
Process, manage, and record sales and payments;
Handling customer inquiries professionally;
Send contract renewals
Assist with ad hoc queries as necessary;

Requirements:

Working level of English;
Education in IT or Engineering focus would be an advantage;
Highly organized, able to follow deadlines and multitask;
Knowledge of the IT sector and interest in cybersecurity
A collaborative person, able to work across the team;
Problem-solving skills and willingness to learn;
Working knowledge of Microsoft Office and a good level of IT skills;

The company offers:

Excellent monthly salary;
Become part of an IT company;
Home office;
Good social package;
Opportunity for career development in sales, marketing, and cybersecurity;
Work in a young and positive team;

Apply now and find the best place for your career growth!

Only shortlisted candidates will be contacted. Confidentiality is guaranteed!

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